Zespri provides a coordinated marketing mechanism for kiwifruit grown in New Zealand and other parts of the world. Based in Mount Maunganui, New Zealand, Zespri has operations in Europe, Asia, and North America.

In parallel with a technology update across its supply chain and a general organization development initiative, Zespri wanted to better understand, manage, and improve its business processes.

Roger Tregear led the project to develop the initial Zespri process architecture and related performance measurement and process governance processes . In a series of extended workshops and other meetings and discussions, he helped Zespri staff discover and document the process architecture.

Additional services were provided for the annual assessment of BPM maturity and creation of a development roadmap.