The Communications, Space & Technology Commission (CST)

The Communications, Space & Technology Commission (CST), previously the Communications & Information Technology Commission (CITC), is the regulator of the telecommunications, space, and technology sector in the Kingdom of Saudi Arabia.

The project was to establish process-based management across the organization. This involved developing the process architecture and then establishing process performance measures and governance arrangements.

Four years after the original project to develop the enterprise process architecture (EPA), Roger was asked to return and review and reset the EPA following some changes in strategy for the Commission and to take account of the experience of using the EPA through those years.