Roger’s involvement with Roche began with an assignment to deliver a three‐day review of process‐based management theory and practice for a group from both the diagnostics and pharmaceuticals divisions of Roche.

The workshops and related meeting were conducted in Basel, Switzerland. Participants, who came from around the world, were interested in both the general theory of process‐based management, and how business process analysis would provide support for a major global ERP implementation project.

Following a one‐day training course, various workshops and meetings discussed these issues and created a development roadmap. Remote coaching continued following the onsite work.