Establishing the Office of Business Process Management

This book provides guidance about designing, building, operating, and transferring the knowledge, tools, and infrastructure required to enable a process-centric organization. It outlines how the Office of BPM (aka OBPM, Center of Excellence, Center of Expertise, BPM Office etc.) galvanizes interest and action and provides a mechanism for effective control and support of process initiatives.

Strategic and operational needs for the OBPM are discussed in detail along with practical advice about support services offered, development of capabilities, and overall office management. This book is an excellent resource for those involved in providing process management support services.

The Office of BPM is the practical control point for the support enabler outlined in the 7Enablers of BPM.